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Customer Driven with Chad McDaniel

May 16, 2019

Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Vicki Brackett, Employee Engagement Expert and author of the new book, The Leadership Toolbox. Vicki has had a long successful career helping call centers and other organizations emotionally engage their employees through improved Employee Experience practices. Vicki also talks about her recent interview with Forbes magazine, and suggestions on how to start implementing changes within your organization.


In this episode, Chad and Vicki discuss:

  • How to drive emotional engagement within an organization
  • Why employee engagement surveys don’t tell you the whole story
  • Things preventing organizations from being more effective with improving the employee experience
  • Vicki shares insights and learnings from her new book, The Leadership Toolbox

The Leadership Toolbox: 14 Strategies that Build a Chain Reaction of Success
Vicki’s Forbes Article


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