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Customer Driven with Chad McDaniel

Nov 1, 2018

Welcome to the latest episode of Customer Driven with Chad McDaniel! Our series this week, entitled “A CEO’s Perspective towards Customer Support Automation” focuses on Artificial Intelligence and it’s role in the Customer Experience space. Tom Lewis is the CEO of Smart Action, an Artificial Intelligence company in the customer service space. Tom was recently part of the “Leveraging AI to transform CX” panel in Seattle wherein many industry leaders in the AI space discussed trends, changes and the future of Artificial Intelligence in the CX space.


In this episode, Chad and Tom discuss:

  • Pressing matters and needs of large companies and how AI can help solve
  • Utilizing AIs to reduce redundancies within the CX process.
  • How to determine where and when to invest and buy versus build
  • How to best determine the ROI for your AI technology
  • How best to approach data cleanliness and security
  • What emerging technologies will be changing CX in the near future


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