Nov 1, 2018
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our series this week, entitled “A CEO’s Perspective towards Customer Support Automation” focuses on Artificial Intelligence and its role in the Customer Experience space. Antony is the co-founder and CEO of Directly, a San Francisco based company that implements AI and machine learning platforms into the CX services of large companies like Microsoft, LinkedIn, Pinterest, and Samsung.
In this episode, Chad and Antony discuss: