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Customer Driven with Chad McDaniel

Jan 31, 2019

Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Chad analyzing the findings of the most recent edition of the Best Practices Benchmark Report, as well as Highlights from this year’s CXMB Series Corporate Edition report.

In this episode, Chad delves into the topics of these reports, including:

  • The biggest challenges companies struggle with most in its pursuit to provide an exceptional customer experience
  • The one big change coming that organizations think will have the most positive impact on the customer experience
  • Organizations’ successful past initiatives to create greater ease for customers navigating across channels
  • The critical questions brands should be asking themselves
  • Areas where leaders would like more education and development in CX

For a copy of the most recent Best Practices Benchmark Report please email Chad directly at

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