Aug 5, 2020
Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Brian Morin, Chief Marketing Officer at SmartAction, an industry leader in developing and deploying purpose-built, AI-powered virtual agents for customer service.
In this episode, Chad and Brian discuss the impact of...
Jun 24, 2020
Chad welcomes Jyllene Miller to discuss how Concentrix, a
company that specializes in customer engagement and business
performance, has helped bridge the technological gaps that so many
companies have suddenly faced amidst COVID-19.
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Oct 4, 2019
Welcome to another episode of Customer Driven with Chad
McDaniel. On this episode, Chad sits down with Mike Myer, CEO and
Founder of Quiq, a business messaging company in the customer
service world. Hear Mike's unique perspective about the integration
of these technologies into a successful customer
Aug 22, 2019
In this episode of Customer Driven, Chad is chatting with Vicki
Perryman, Senior Vice President of Humana. Humana is a global
operations organization focused on enabling their members to
utilize their benefits and access providers for the care they
Chad and Vicki also discuss:
- Her start with Ebay
Jul 11, 2019
Welcome to another episode of Customer Driven! This week, Chad is chatting with Scott Simpson, President of Precision Staffing, a Call Center staffing agency in Cincinnati. Scott shares a wealth of insight on the current trends of staffing, cost/time to fill and attrition/turnover as well as difficulties in retaining...