May 16, 2019
Welcome to the latest episode of Customer Driven with Chad
McDaniel! Our episode this week features Vicki Brackett, Employee
Engagement Expert and author of the new book, The Leadership
Toolbox. Vicki has had a long successful career helping call
centers and other organizations emotionally engage their employees
through improved Employee Experience practices. Vicki also talks
about her recent interview with Forbes magazine, and suggestions on
how to start implementing changes within your organization.
In this episode, Chad and Vicki discuss:
- How to drive emotional engagement within an organization
- Why employee engagement surveys don’t tell you the whole story
- Things preventing organizations from being more effective with improving the employee experience
- Vicki shares insights and learnings from her new book, The
Leadership Toolbox
Resources:
https://vickibrackett.com/
The
Leadership Toolbox: 14 Strategies that Build a Chain Reaction of
Success
Vicki’s Forbes Article
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