May 2, 2019
Welcome to the latest episode of
Customer Driven with Chad McDaniel! Chad is talking
with Sean Minter, Founder and CEO of AmplifAI Solutions,
an Employee Development and Performance Management
company. Sean’s company utilizes AI-based technology to
leverage machine learning to improve performance results and
Chad and Sean discuss the current state of agent success in customer experience, and how to utilize data sets to replicate success and improve customer care across your entire team. Additionally, how data is evolving and how it may change expectations for your top performers.