Nov 1, 2018
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our series this week, entitled “A CEO’s Perspective towards Customer Support Automation” focuses on Artificial Intelligence and it’s role in the Customer Experience space. Tom Lewis is the CEO of Smart Action, an Artificial Intelligence company in the customer service space. Tom was recently part of the “Leveraging AI to transform CX” panel in Seattle wherein many industry leaders in the AI space discussed trends, changes and the future of Artificial Intelligence in the CX space.
In this episode, Chad and Tom discuss: