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Customer Driven with Chad McDaniel


Nov 8, 2018

Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week, entitled "How 21st Century Fox is creating a Digital First Support Organization” we speak with Michael Moore, the Executive Vice President of Customer Operations for 21st Century Fox. Michael is an experienced leader in Customer Operations and has been a leasing voice on CX over his last twenty years with big companies like Sirius XM and Time Warner.

In this episode, Chad and Michael discuss:

  • Michael’s beginnings at large companies like Sirius XM while he lived on the east coast, and how it led him to his newest role with 21st Century Fox in LA.
  • What 21st Century Fox is doing to gain a foothold in competitive world of digital streaming platforms.
  • Benefits customers have come to expect from their digital streaming services and how it plays in to the general customer experience
  • Challenges of customer adoption of a more recently established digital streaming service
  • Michael’s words of wisdom on creating customer success within any organization

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