Oct 25, 2018
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our first series of episodes are focused on Women in CX Leadership, and Lorraine Schumacher started in humble beginnings in IT with Verizon and capitalized on the opportunity to turn her varied experience into the position of her dreams as the CEM Evangelist at Clarabridge.
In this episode, Chad and Lorraine discuss:
Books discussed in today’s conversation
Leadership Secrets of Attila the Hun – Wess Roberts, PhD
Chief Customer Officer 2.0 – Jeanne Bliss
The Ultimate Question 2.0 – Fred Reichheld with Rob Markey
The Effortless Experience – Matthew Dixon
Would You Do That to Your Mother? – Jeanne Bliss
Fearless Leader – Chris Baron
Ready to be a thought leader? – Denise Brosseau
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