Oct 25, 2018
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our first series of episodes are focused on Women in CX Leadership. Razia Richter has been an integral member of leadership for Customer Experience teams for large organizations and has since founded her own consulting firm, Retailpivot Consulting, focusing exclusively on CX. She is also the Co-Founder and Managing Partner of CXActivate.
In this episode, Chad and Razia discuss:
Books discussed in today’s conversation|
The Ultimate Question 2.0 – Fred Reicheld and Rob Markey
Chief Customer officer 2.0 – Jeanne Bliss
Outside In – Harley Manning and Carey Bodine
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