Aug 22, 2019
In this episode of Customer Driven, Chad is chatting with Vicki
Perryman, Senior Vice President of Humana. Humana is a global
operations organization focused on enabling their members to
utilize their benefits and access providers for the care they
Chad and Vicki also discuss:
- Her start with Ebay
- Humana's main channels for Customer Engagement
- How to utilize insights to drive customer satisfaction
- How Humana determines when and what to outsource
- What it means to become a "partner in health and aging"
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