Mar 14, 2019
Welcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast Chad is talking with Michelle Brigman, CX Director for 7-Eleven. Michelle shares her career experience revolving around customer feedback management system, making sense of the unique insights these tools provide and how this...
Feb 7, 2019
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Michael Jones, Senior Director of Custom Care for Home Depot. Home Depot has been one of the pioneers in Customer Experience leadership but have always adopted the approach of investing in resources for their...
Jan 31, 2019
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Chad analyzing the findings of the most recent edition of the Best Practices Benchmark Report, as well as Highlights from this year’s CXMB Series Corporate Edition report.
In this episode, Chad delves into the topics of...
Jan 17, 2019
Welcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast, Chad sits down with Linda Crawford, the CEO of Helpshift. Helpshift bridges the disconnect between conventional customer service channels like email andphone support and a growing consumer base that does more on mobile phones and has a...
Jan 10, 2019
A quick check in with Chad to review 2018 successes, plans for
2019, including our new online community, Know It All, and details
about our National Leadership Forum, The Customer Response
Leadership Summit, in New Orleans, February 4th-6th.
For more information on our Summit, please visit